Contact Us

Contact Us

We're Here to Help

At Marelle, your questions and concerns matter to us. Whether you need product information, order assistance, or support with your wellness journey, we're committed to providing you with the help you need.

Get in Touch

Email: help.marelle@gmail.com

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please clearly mark "URGENT" in your subject line.

What We Can Help With

Product Information

  • Detailed product specifications and features
  • Usage instructions and best practices
  • Compatibility questions
  • Product recommendations based on your needs

Order Support

  • Order status and tracking information
  • Shipping and delivery questions
  • Payment and billing inquiries
  • Changes to existing orders (if not yet processed)

Returns & Exchanges

  • Return authorisation requests
  • Refund status inquiries
  • Exchange information
  • Product satisfaction concerns

Technical Support

  • Device setup and operation
  • Troubleshooting assistance
  • Warranty claims
  • Maintenance and care instructions

General Inquiries

  • Company information
  • Partnership opportunities
  • Feedback and suggestions
  • Media and press inquiries

Before You Contact Us

To help us assist you more efficiently, please include the following information when relevant:

For Order Inquiries:

  • Your order number
  • Email address used for the purchase
  • Specific question or concern

For Product Support:

  • Product name and model
  • When you purchased the item
  • Detailed description of the issue

For Returns:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Response Times

  • Standard Inquiries: Within 24 hours on business days
  • Order Support: Within 12-24 hours
  • Returns & Refunds: Within 24-48 hours
  • Technical Support: Within 24-48 hours

Business days are Monday through Friday, excluding holidays.

Our Commitment

When you contact Marelle, you're reaching real people who understand your wellness journey. We're not just here to process orders – we're here to support you in achieving your health and mobility goals.

Every email is read and responded to personally by our team. We believe in providing thoughtful, helpful responses that address your specific needs and concerns.

Ready to get in touch? Send us an email at help.marelle@gmail.com – we're looking forward to hearing from you!