Terms of Service

1. Agreement to Terms

By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all users of our website, including browsers, vendors, customers, merchants, and contributors of content.

2. Company Information

Business Name: Marelle Contact Email: help.marelle@gmail.com 

3. Products and Services

We sell health, wellness and beauty products. All product descriptions, pricing, and availability are subject to change without notice.

Important Health Disclaimer: Our products are not medical devices and have not been evaluated by medical regulatory authorities. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before using our products, especially if you have existing medical conditions.

4. Ordering and Payment

4.1 Orders

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order
  • Prices are displayed in the local currency and include applicable taxes where required by law

4.2 Payment

  • Payment is required at the time of order
  • We accept major credit cards and other payment methods as displayed
  • You represent that you are authorized to use the payment method provided

5. Shipping and Delivery

5.1 Shipping Locations

We ship to Australia, Canada, and the United Kingdom.

5.2 Delivery Times

  • Estimated delivery times are provided at checkout
  • Delivery times may vary due to customs, weather, or other factors beyond our control
  • Risk of loss transfers to you upon delivery

5.3 Shipping Costs

  • Shipping costs are calculated at checkout
  • Free shipping offers, if any, are subject to terms and conditions

6. Returns and Refunds

6.1 Return Policy

  • You may return products within 30 days of delivery
  • Products must be in original condition and packaging
  • Return shipping costs may apply unless the product is defective

6.2 Consumer Rights

Australia: You have rights under the Australian Consumer Law that cannot be excluded. Canada: You have rights under provincial consumer protection laws. UK: You have rights under the Consumer Rights Act 2015 that cannot be excluded.

6.3 Refund Process

  • Refunds will be processed within 14 business days of receiving returned items
  • Refunds will be issued to the original payment method

7. Warranty and Liability

7.1 Product Warranty

  • Products come with a manufacturer's warranty as specified
  • Warranty terms vary by product and are detailed in product documentation

7.2 Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the purchase price of the product
  • We are not liable for indirect, incidental, or consequential damages
  • Nothing in these terms excludes or limits liability for death, personal injury, fraud, or other matters where exclusion is prohibited by law

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or used with permission. You may not use our intellectual property without written consent.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.

10. Prohibited Uses

You may not use our services:

  • For any unlawful purpose or to solicit unlawful acts
  • To violate any regulations or laws
  • To transmit harmful or malicious code
  • To collect user information without consent
  • To interfere with or disrupt our services

11. User Content

If you submit content to our website (reviews, comments, etc.):

  • You grant us a non-exclusive license to use such content
  • You represent that you own or have rights to the content
  • You will not submit content that violates these Terms

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.

13. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of modified Terms.

14. Termination

We may terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that violates these Terms.

15. Governing Law and Jurisdiction

Australia: These Terms are governed by Australian law. Disputes will be resolved in Australian courts. Canada: These Terms are governed by the laws of the province where you reside. Disputes will be resolved in courts of competent jurisdiction. UK: These Terms are governed by English law. Disputes will be resolved in English courts.

16. Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us to resolve any disputes informally.

17. Severability

If any provision of these Terms is deemed invalid, the remaining provisions will continue in full force and effect.

18. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.

19. Age Restrictions

Our services are intended for users 18 years or older. By using our services, you represent that you are at least 18 years old.

20. Contact Information

For questions about these Terms, please contact us at: Email: help.marelle@gmail.com

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and us.